Refund
Policy

Overview

This Refund Policy explains how refund eligibility is handled for services purchased from Kryvexis Advisors. It applies to consulting engagements, advisory retainers, assessment work, management documentation services, workshops, and strategy sessions unless a separate written agreement expressly provides otherwise.

By purchasing or using our services, you acknowledge that you have reviewed and accepted this Refund Policy together with any applicable proposal, Statement of Work, Service Agreement, invoice terms, or other engagement documents.

Nature of Services

Kryvexis Advisors delivers professional services that are not physical goods and are not capable of being “returned” in the traditional sense. Our work frequently involves reserving time, analyzing materials, preparing recommendations, reviewing documentation, attending meetings, conducting internal planning, and producing customized outputs.

As a result, once work has been scheduled, started, prepared, or delivered, refunds may be unavailable even if the client later decides not to continue, not to implement recommendations, or no longer wishes to use the outputs created during the engagement.

Proposal and Scope Approval

Before work begins, clients are generally provided with a proposal, Statement of Work, or written scope confirmation describing the nature of the services, expected deliverables, timing, and fees. It is the client’s responsibility to review and approve those terms before payment is made or work is authorized.

Refund requests based solely on a later change of mind, internal leadership changes, budget reprioritization, or dissatisfaction with business outcomes unrelated to service performance are generally not approved.

Deposits and Advance Payments

Deposits, kickoff payments, reservation fees, and other advance payments may be required to reserve consulting time, schedule work, allocate internal resources, or commence project preparation.

• Unless otherwise stated in writing, deposits are generally non-refundable.
• Advance payments may be applied to time reserved, project planning, preliminary review, intake, research preparation, or project setup.
• If the client cancels before substantive work begins, Kryvexis may, in its sole discretion, issue a partial credit or partial refund after deducting time reserved and administrative preparation costs.

Project-Based Engagements

For fixed-scope or project-based engagements, payments are typically tied to milestones, phases, or deliverables. Refund eligibility depends on the portion of work already performed.

1. If work has not yet started and no planning or scheduling commitments have been made, Kryvexis may consider a refund request on a case-by-case basis.
2. If discovery, review, planning, internal analysis, meetings, drafting, or deliverable preparation has begun, fees for completed or partially completed work are non-refundable.
3. If a deliverable has been substantially completed or delivered, the associated fee is non-refundable.
4. If a project is terminated midstream, the client remains responsible for all work performed up to the termination date, including approved expenses and completed milestones.

Retainer and Ongoing Advisory Services

Monthly retainers and recurring advisory arrangements reserve access to Kryvexis time, availability, and support capacity. Because this capacity is allocated in advance, retainer fees already billed are generally non-refundable.

If a client wishes to end a retainer, the client must follow the notice period stated in the applicable agreement. Cancellation of future billing may be possible for the next billing cycle where timely notice is provided, but previously billed periods are generally not refunded.

Scheduled Sessions and Workshops

Advisory calls, strategic sessions, workshops, and facilitated meetings involve reserved calendar time and preparation.

• Rescheduling requests made with reasonable advance notice may be accommodated subject to availability.
• Missed sessions, no-shows, or late cancellations may be treated as fully earned and non-refundable.
• If Kryvexis is unable to deliver a scheduled session for reasons within our control, the client may be offered a rescheduled session or an appropriate credit at our discretion.

Client Delays and Inactivity

Refunds are not available simply because the client delays providing materials, postpones meetings, fails to respond, changes internal priorities, or does not participate in the engagement as required. Project slowdown or reduced momentum caused by the client does not make earned fees refundable.

Kryvexis may pause, rescope, or close dormant workstreams in accordance with the applicable agreement while retaining fees already earned for time reserved, services rendered, or work completed.

Termination and Partial Refund Review

If an engagement is terminated early, Kryvexis may review whether any unearned prepaid amount remains after accounting for work performed, time reserved, administrative processing, project planning, meetings held, drafts prepared, and expenses incurred.

Any partial refund determination is made in Kryvexis’s sole discretion unless a written agreement requires otherwise. Where a partial refund is approved, it may be issued as a refund, service credit, or invoice adjustment depending on the circumstances.

Non-Refundable Items

Unless otherwise required by law or specifically approved in writing, the following are non-refundable:

• Completed consultation time and advisory sessions.
• Discovery work, analysis, reviews, drafts, and strategic recommendations already performed.
• Customized documentation, frameworks, process materials, or deliverables prepared for the client.
• Deposits, booking fees, kickoff fees, or reservation payments used to secure time and resources.
• Third-party expenses, vendor costs, travel costs, or approved reimbursable costs incurred on the client’s behalf.
• Fees already earned under milestone, retainer, or session-based arrangements.

Billing Disputes and Chargebacks

If you believe a billing error has occurred, you must contact Kryvexis Advisors promptly so the matter can be reviewed. Clients are expected to seek direct resolution before initiating any payment dispute, reversal, or chargeback.

Improper chargebacks or payment reversals relating to validly delivered consulting services may be contested with supporting records, including proposals, agreements, emails, calendars, call logs, drafts, file histories, invoices, and other evidence of work performed.

Exceptional Circumstances

Kryvexis understands that exceptional situations may arise. In rare cases involving documented extenuating circumstances, we may evaluate whether an accommodation, partial credit, rescheduling option, or other good-faith resolution is appropriate.

Any such exception is made on an individual basis and does not waive or amend this Refund Policy for any other matter, client, or engagement.

Policy Changes

Kryvexis Advisors may update this Refund Policy from time to time. Revised versions may be published on our website, referenced in proposals, or provided in connection with new or renewed engagements.

Unless otherwise agreed in writing, the version of the Refund Policy in effect at the time an engagement is purchased or formally approved will generally apply to that engagement.

Contact Information

If you have questions about this Refund Policy or want to submit a refund-related inquiry, you may contact Kryvexis Advisors using the information below.